Refund policy

Return & Refund Policy

Your satisfaction is important to us. We offer a 30-day return policy for all first-time purchases—meaning any product you are buying for the first time through our website.

First-Time Purchase Returns

Our return policy applies only to first-time purchases and is valid for 30 days from the date you receive your item. If you're not happy with your supplement purchase, we're happy to offer a refund.

To start a return, email us at salud@nurme.shop. If your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Repeat Orders & Subscriptions

Once a repeat order (a product that is not a first-time purchase) has been processed and shipped—whether it is part of a subscription or a regular order—it cannot be canceled or returned.

For subscribers who no longer wish to receive their next automatic order, please cancel or skip your order at least 24 hours before it is scheduled to renew and ship.

Shipping and Refund Details

Customers are responsible for 100% of the shipping costs for both shipped and returned items. We offer a full refund on the product price originally paid, excluding a flat fulfillment cost of $6.99 per item.

Once we’ve received and inspected your return, we will notify you if the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at salud@nurme.shop.

Damaged or Incorrect Items

Please inspect your order upon delivery and contact us right away if you receive a damaged, defective, or incorrect item. We will evaluate the issue and do our best to make it right.

Exchanges

The fastest way to get what you need is to return the item you no longer want. Once your return is accepted, you can make a separate purchase for the new item.

We will provide return instructions once your request is approved. We strongly recommend obtaining proof of postage and tracking information for your return. If we do not receive your returned product, we are unable to process a refund and you will be responsible for the cost.

Gift Cards

Returns and refunds are not available for gift cards